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1. What is our term of delivery service?
Regional Order (Out of Klang Valley and throughout Malaysia)
Regional orders are made to location outside Klang Valley. Arrangements
delivered regionally may vary due to regional availability for the flowers
required. Pure Seed Florist & Gift reserved the right to make necessary
changes on the flowers used without prior notice.
(Please refer to our details
Regional Order Policy here)
Delivery Area
Our delivery area available almost all the area within Klang Valley (Please
note some of the areas will required additional delivery charges) including
Petaling Jaya, Subang, Klang, Shah Alam, etc. We also provide delivery service
througout Malaysia via our wide network of affiliate florist.
Delivery Time
- For orders received before 2:00 PM (Monday - Friday) (Malaysian
time - GMT+8.00), delivery is within same day.
- For orders received after 2:00 PM (Monday - Friday)
(Malaysian time - GMT+8.00), it will depend on our operation
availability, we will try to arrange for same day delivery, but if it is a busy
day for our operation, the deliveries will be made on the next day. ( Please
call us at +(60)3 2026 2328 or 2823 we are more than happy to
assist you if you need same day delivery afer 2pm
- For orders received after 2:00 PM on Saturday as well as on
Sunday, delivery will
be made on the upcoming Monday.
- If your delivery date is fall on Malaysia Public Holiday, the delivery
will be made on the next day.
- Please contact us at info@pureseed.com.my
or +(603) 2026 2328 if you like to made special arrangement over the weekend or
during Public holiday.
Delivery During Peak Season
During the Peak / Festive Season e.g. Valentine's Day, Mother's Day, Father's
Day, Hari Raya, Christmans, Chinese New Year, kindly place your order Two(2)
days in advance.
Due to the higher demand than usual during Peak/Festive season, we will try
to accomadate your special time request as practical as we can.
Otherwise, delivery will be made within the delivery date .
Delivery Practice
All orders are to be delivered to the Recipient's address given by the Sender
but not necessarily to the named Recipient personally. However, PURE SEED
delivery team will try their best to handed over the flowers/gifts to the names
Recipient directly at the time of delivery.
Subsitute Policy
PURE SEED reserved the right to make subsitution on the flowers, green,
basket, vase, wrapping paper, fruits, soft-toys and any other material used in
our flower arrangements to the same or better quality shall the original
materials are out of stock or not available from our suppliers.
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2. Which Area we are currently available for delivery service?
Our delivery service available almost all the area within Klang Valley (Please
note some of the areas will required additional delivery charges) .
Please check out our list of Area
available for delivery service for Delivery Service as we are working
on the list to extend to other state throughout Malaysia.
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3. Did your order including delivery charges ?
Please refer to our list of Area
available for delivery service to have more details on the delivery
charges imposed to areas where delivery charges is imposed.
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4. What are the payment alternative for my order?
Currently we are providing 3 payment alternatives for your
convenience to shop with us:-
1) On-line Payment via the world well-known secured payment gateway from
Worldpay.
2) Order by Fax
3) Direct Bank-In / Online Fund Transfer
Account Holder : Pure Seed Florist & Gift
Bank : Maybank Berhad
Account Number : 5646 0500 1521
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5. Price shown at your website also applicable during festive
season? (e.g Valentine's day
We will always keep our product price low & affordable to our customer,
but during festive season especially Valentine's Day, where
due to the shortage of fresh flower supply especially Roses, our cost will
higher than normal day, hence some of our product price will be revised. But
this shall transparent to you whereby what you see on the price shown is what
you need to pay.
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6. How secure your On-Line Payment System?
Our Online Payment System is done via the World most well-known Payment Gateway
from Worldpay where
WorldPay is using Thawte 2048 bit encryption systems on the
Worldpay Server and 128 bit SSL is used on the web browser, a very
high level of encyption method to ensure your credit card information is being
treated savely and secured. At the browser 128 Bit SSL is used.
We are guranteed by Worldpay for every online
transaction via its payment gateway.
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7. How do I know if my order placed from your website had been
acknowledge?
For order that pay via our Online Payment system, you
will receive an acknowledgement email from Worldpay to ensure
that your payment is being successfully accepted and processed.
If you choose to pay by either Direct Bank In or Post
Cheque, we will contact you to confirm your
order once your payment had been accepted and processed by
our banker.
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8. What is your Refund Policy?
Shall you find any problem for your order, please notify us upon
receive the order immediately as most of our order is
perishable. We will either give you a free-replacement or refund the money
equivalent to your order.
However, the refund will be given at the discretion of Pure Seed Florist
& Gift.
We'll have a transaction charge of 5% of the purchase price for
any given refund by PURE SEED Florist & Gift. Hence, the refunds amount
will be purchasing price less 5%.
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