FAQ
- You have problem placing order online?
- What is our Delivery Policy?
- Which Area we are currently have delivery service?
- Did your order including delivery charges ?
- What are the payment alternative for my order?
- Price shown at your website also applicable during festive season? (e.g Valentine's day)
- How secure your On-Line Payment System?
- How do I know if my order placed from your website had been acknowledge?
- What is your Refund Policy?
- Where exactly your shop location?
Download our manual Order Form, complete the order form details then fax to 03-2026 2823 or email to order@pureseed.com.my.
Once we receive your order form, we will call or email you to confirm again the order details. If you didn’t receive our call or email 1 hour after you fax or email the order form, please call us 03-2026 2328 or email info@pureseed.com.my .
- What is our Delivery Policy?
- Regional Order Due to some logistic issue, we DO NOT offer regional order to other states at this moment.
- Delivery Area
- Our delivery area available almost all the area within Klang Valley (Please note some of the areas will required additional delivery charges) including Petaling Jaya, Subang, Klang, Shah Alam, etc.
- For delivery out of Klang Valley, due to some logistic issue, we DO NOT offer regional order to other states at this moment.
- Delivery Time
- - For orders received before 2:00 PM (Monday - Friday) (Malaysian time - GMT+8.00), delivery is within same day.
- - For orders received after 2:00 PM (Monday - Friday) (Malaysian time - GMT+8.00), it will depend on our operation availability, we will try to arrange for same day delivery, but if it is a busy day for our operation, the deliveries will be made on the next day.
- (Please call us at +(60)3 2026 2328 or 2823 we are more than happy to assist you if you need same day delivery afer 2pm)
- - As our operation hour for Saturday is 8:30 AM - 1:30 PM and Sunday is closed, hence for orders received after 1:00 PM on Saturday as well as received on Sunday, delivery will be made on the upcoming Monday.
- - If your delivery date is fall on Malaysia Public Holiday, the delivery will be made on the next day.
- - Please contact us at info@pureseed.com.my or +(603) 2026 2328 if you like to made special arrangement over the weekend or during Public holiday.
- Delivery During Peak Season
- During the Peak / Festive Season e.g. Valentine's Day, Mother's Day, Father's Day, Hari Raya, Christmans, Chinese New Year, kindly place your order Three(3) days in advance.
- Due to the higher demand than usual during Peak/Festive season, we will try to accomadate your special time request as practical as we can. Otherwise, delivery will be made within the delivery date .
- Delivery Practice
- All orders are to be delivered to the Recipient's address given by the Sender but not necessarily to the named Recipient personally. However, PURE SEED delivery team will try their best to handed over the flowers/gifts to the names Recipient directly at the time of delivery.
- Subsitute Policy
- PURE SEED reserved the right to make subsitution on the flowers, green, basket, vase, wrapping paper, fruits, soft-toys and any other material used in our flower arrangements to the same or better quality shall the original materials are out of stock or not available from our suppliers.
- Which Area we are currently have delivery service?
- Our delivery service available almost all the area within Klang Valley (Please note some of the areas will required additional delivery charges) .
- Please check out our list of Area available for delivery service at below table for Delivery Service
-
Area Delivery Charges (RM) KL/Selangor - Ampang 10 KL/Selangor - Ara Damansara 20 KL/Selangor - Bangsar 10 KL/Selangor - Bandar Kinrara 25 KL/Selangor - Bandar Sri Permaisuri 10 KL/Selangor - Bandar Utama 15 KL/Selangor - Batu Caves 15 KL/Selangor - Bandar Tun Razak 15 KL/Selangor - Bukit Tunku 10 KL/Selangor - Bukit Damansara 10 KL/Selangor - Bandar Sri Damansara 15 KL/Selangor - Bandar Sunway 15 KL/Selangor - Bangi 60 KL/Selangor - Balakong 20 KL/Selangor - Brickfield 0 KL/Selangor - Bukit Jalil 15 KL/Selangor - Bukit Jelutong 35 KL/Selangor - Bukit Rimau 50 KL/Selangor - Bukit Manjalara 15 KL/Selangor - Cheras 15 KL/Selangor - Cheras (Batu 9 - 20) 20 KL/Selangor - Cyberjaya 60 KL/Selangor - Damansara Jaya 15 KL/Selangor - Damansara Utama 15 KL/Selangor - Damansara Damai 20 KL/Selangor - Damansara Indah 15 KL/Selangor - Damansara Perdana 15 KL/Selangor - Damansara Heights 10 KL/Selangor - Danau Kota 10 KL/Selangor - Desa Petaling 15 KL/Selangor - Desa Parkcity 15 KL/Selangor - Gombak 15 KL/Selangor - Hulu Langat 50 KL/Selangor - Jalan Ampang 0 KL/Selangor - Jalan Duta 10 KL/Selangor - Jalan Ipoh 10 KL/Selangor - Jalan Pudu 0 KL/Selangor - Jalan Pahang 10 KL/Selangor - Jalan Dungun 10 KL/Selangor - Jalan Klang Lama 10 KL/Selangor - Jelatek 10 KL/Selangor - Jinjang 15 KL/Selangor - Kajang 40 KL/Selangor - Kampung Tunku, PJ 15 KL/Selangor - Kampung Pandan 10 KL/Selangor - Keramat 10 KL/Selangor - Kepong/Kepong Baru 15 KL/Selangor - Kelana Jaya 15 KL/Selangor - Klang 50 KL/Selangor - KLIA, Sepang 80 KL/Selangor - Kota Damansara 15 KL/Selangor - KL City Centre 0 KL/Selangor - Maluri 10 KL/Selangor - Midvalley 10 KL/Selangor - Mutiara Damansara 15 KL/Selangor - Mont Kiara 15 KL/Selangor - OUG 10 KL/Selangor - Pandan Jaya 10 KL/Selangor - Pandan Indah 10 KL/Selangor - Pandan Perdana 10 KL/Selangor - Pelabuhan Klang 50 KL/Selangor - Petaling Jaya 15 KL/Selangor - Petaling Jaya, PJU 20 KL/Selangor - Putrajaya 40 KL/Selangor - Puchong 25 KL/Selangor - Rahman Putra, Sg Buloh 30 KL/Selangor - Salak South 10 KL/Selangor - Setapak 10 KL/Selangor - Sentul 0 KL/Selangor - Segambut 10 KL/Selangor - Selayang 15 KL/Selangor - Seri Kembangan 20 KL/Selangor - Serdang 25 KL/Selangor - Setiawangsa 10 KL/Selangor - Semenyih 50 KL/Selangor - Sungai Besi 10 KL/Selangor - Sungai Long 30 KL/Selangor - Sungai Buloh 30 KL/Selangor - Shah Alam 30 KL/Selangor - Sri Petaling 10 KL/Selangor - Sri Hartamas 10 KL/Selangor - Subang 15 KL/Selangor - Subang Jaya 15 KL/Selangor - Sunway 15 KL/Selangor - Seapark 15 KL/Selangor - Taman Puchong Jaya 25 KL/Selangor - Taman Danau Desa 10 KL/Selangor - Taman Desa 10 KL/Selangor - Taman Sea 15 KL/Selangor - Taman Sri Gombak 15 KL/Selangor - Taman Melati 10 KL/Selangor - Taman Mayang 15 KL/Selangor - Tmn Tun Dr Ismail (TTDI) 15 KL/Selangor - Tropicana 15 KL/Selangor - USJ 20 KL/Selangor - Ulu Klang 15 KL/Selangor - Wangsa Maju 10 KL/Selangor - Wangsa Melawati 10 KL/Selangor - Taman Bukit Pantai 10 KL/Selangor - Jalan Pantai Baru 10 - Did your order including delivery charges ?
- Please refer to our list of Area available for delivery service to have more details on the delivery charges imposed to areas where delivery charges is imposed.
- What are the payment alternative for my order?
- Currently we are providing 3 payment alternatives for your convenience to shop with us:-
- 1) On-line Payment via our secured payment gateway from ipay88 (http://www.ipay88.com).
-
2) Order by Fax
3) Direct Bank-In / Online Fund Transfer
Account Holder : Pure Seed Florist & Gift
Bank : Maybank Berhad
Account Number : 5646 0500 1521 - Price shown at your website also applicable during festive season? (e.g Valentine's day)
- We will always keep our product price low & affordable to our customer, but during festive season especially Valentine's Day, where due to the shortage of fresh flower supply especially Roses, our cost will higher than normal day, hence some of our product price will be revised.
- But this shall transparent to you whereby what you see on the price shown is what you need to pay.
- How secure your On-Line Payment System?
- Our Online Payment System is done via Malaysia well-known Payment Gateway from ipay88 (http://www.ipay88.com). iPay88 Gateway is PCI Data Security Compliant payment gateway solution to ensure a very high level of of security measure including data encryption is used to ensure your credit card information is being treated savely and secured. At the browser 128 Bit SSL is used.
- How do I know if my order placed from your website had been acknowledge?
-
For order that pay via our Online Payment system, you will receive an acknowledgement email from iPay88 to ensure that your payment is being successfully accepted and processed.
If you choose to pay by either Direct Bank In or Post Cheque, we will contact you to confirm your order once your payment had been accepted and processed by our banker.
- What is your refund policy?
-
Shall you find any problem for your order, please notify us upon receive the order immediately as most of our order is perishable. We will either give you a free-replacement or refund the money equivalent to your order.
However, the refund will be given at the discretion of Pure Seed Florist & Gift.
We'll have a transaction charge of 5% of the purchase price for any given refund by PURE SEED Florist & Gift. Hence, the refunds amount will be purchasing price less 5%.
- Where exactly your shop location?
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