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FAQ

Placing Order & Price

• How do I place an order if I have problems doing it online?
• How do I know if my order has been received?
• Is the price inclusive of delivery charges?
• Is the price shown on your website also applicable during festive seasons? (e.g Valentine's day)

Delivery

• What is your delivery policy?
• Where do you deliver to?
• What is your substitution policy?

Payment

• What are the payment options?
• How secure is your online payment system?
• What is your refund policy?

 

General

• Where exactly is your shop location?
• Is it safe to log in with my Facebook login details on PURE SEED’s website?

 

 

How do I place an order if I have problems doing it online?

Download our manual Order Form , fill it in and then fax it to (60)3-2026 2823 or email to order@pureseed.com.my. (click here to download the form here)

Once we receive your Order Form, we will call or email you to verify the order details. If you do not receive our call or email within 1 hour after faxing or emailing the Order Form, please call us at (60)03-2026 2328 or email info@pureseed.com.my      [Go back]

 

How do I know if my order has been received?

If you make your payment via our Online Payment system, you will receive an acknowledgement email from iPay88 to confirm that your payment has successfully been received and the order is processed.


If you pay via Direct Bank In or Cheque, we will contact you to confirm your order upon receipt of payment that is verified by our bank.      [Go back]

 

Is the price inclusive of delivery charges?

Delivery to certain areas are waived of charges, and a minimal delivery charge is imposed for others. Please refer to the Delivery Area chart above for specific charges, if any.     [Go back]

 

Is the price shown on your website also applicable during festive seasons? (e.g Valentine's Day)

We always strive to keep our prices low and affordable for our customers. Unfortunately, our cost is higher during festive seasons (especially Valentine's Day) due to the shortage of fresh flowers supply (especially Roses). Hence, some of our prices will be revised.

We believe in transparency, hence the price shown plus the relevant delivery charge, if any, is the amount payable .      [Go back]

 

What is your delivery policy?

Same Day Delivery
- For orders received before 1:00 PM (Monday - Friday) (Malaysian time - GMT+8.00), delivery is within the same day.

- For orders received after 1:00 PM (Monday - Friday) (Malaysian time - GMT+8.00), it will depend on our operational availability. We will try to arrange for same day delivery, otherwise it will be made the next day.

(If you place your orders after 1.00pm and require same day delivery, we'd gladly try our best to assist. Please call us directly at +(60)3 2026 2328 or 2823)

Weekend & Public Holiday Delivery

- Our operation hours for Saturdays is 8:30 AM - 1:30 PM and we are closed on Sunday. Hence, orders received on Saturdays, after 1.00pm, or on Sundays, will be made the following Monday.

- We do accomodate special deliveries on Sundays or Malaysian Public Holidays. Please contact us directly at info@pureseed.com.my or +(603) 2026 2328 to make special arrangements. Otherwise, the delivery will be made on the next working day.


Delivery Area

Our Delivery Area encompasses almost all of the areas within Klang Valley (please note that some of the areas will required additional delivery charges) including Petaling Jaya, Subang, Klang, Shah Alam, etc. Please refer to Delivery Area chart below for delivery availability and applicable charges, if any.

IMPORTANT NOTE: Due to logistic issue, we DO NOT offer regional delivery to other states at this moment.

 

 

 

Delivery During Peak Season
During the Peak / Festive Season e.g. Valentine's Day, Mother's Day, Father's Day, Hari Raya, Christmas and Chinese New Year, kindly place your order THREE (3) days in advance.

Due to the unusually higher demand during Peak/Festive seasons, we will try to accommodate your special time request to the best of our abilities. Otherwise, delivery will be made within the delivery date .


Delivery Practice
All orders will be delivered to the Recipient's address submitted by the Sender but not necessarily to the named Recipient personally. Our delivery team will try their best to hand over the flowers/gifts to the named Recipient directly at the time of delivery.     [Go back]

 

What is your substitution policy?


Substitution Policy
Alternative materials may be used to ensure timely delivery. If so required, PURE SEED will substitute material(s) with equal of greater value, while maintaining the quality and aesthetics of the final product.   [Go back]

 

 

Where do you deliver to?

Our delivery service is available in almost all the areas within Klang Valley (Please note that some of the areas will required additional delivery charges) .

Please check the availability and additional charges, if any, at the table below. 

 

Area

Delivery Charges (RM)

KL/Selangor - Ampang

10

KL/Selangor - Ara Damansara

25

KL/Selangor - Bangsar

10

KL/Selangor - Bandar Kinrara

25

KL/Selangor - Bandar Sri Permaisuri

15

KL/Selangor - Bandar Utama

15

KL/Selangor - Batu Caves

15

KL/Selangor - Bandar Tun Razak

15

KL/Selangor - Bukit Tunku

10

KL/Selangor - Bukit Bandaraya

10

KL/Selangor - Bukit / Bandar Manjalara

15

KL/Selangor - Bukit Damansara

10

KL/Selangor - Bandar Sri Damansara

20

KL/Selangor - Bandar Sunway

15

KL/Selangor - Bandar Tasik Selatan

15

KL/Selangor - Bandar Puncak Alam

80

KL/Selangor - Bangi

60

KL/Selangor - Balakong

20

KL/Selangor - Brickfield

10

KL/Selangor - Bukit Jalil

15

KL/Selangor - Bukit Jelutong (Shah Alam)

35

KL/Selangor - Bukit Kerinchi

10

KL/Selangor - Bukit Rimau

50

KL/Selangor - Bukit Manjalara

15

KL/Selangor - Bukit Persekutuan

10

KL/Selangor - Cheras

15

KL/Selangor - Cheras (Batu 9 - 20)

20

KL/Selangor - Cyberjaya

60

KL/Selangor - Damansara Jaya

15

KL/Selangor - Damansara Utama

15

KL/Selangor - Damansara Damai

20

KL/Selangor - Damansara Indah

15

KL/Selangor - Damansara Perdana

20

KL/Selangor - Damansara Heights

10

KL/Selangor - Danau Kota

10

KL/Selangor - Desa Pandan

10

KL/Selangor - Desa Petaling

15

KL/Selangor - Desa Parkcity

15

KL/Selangor - Desa Tun Razak

15

KL/Selangor - Dutamas

10

KL/Selangor - Gombak

15

KL/Selangor - Hulu Langat

50

KL/Selangor - Hulu Kelang

15

KL/Selangor - Jalan Ampang

0

KL/Selangor - Jalan Chan Sow Lin

0

KL/Selangor - Jalan Duta

10

KL/Selangor - Jalan Ipoh

10

KL/Selangor - Jalan Pudu

0

KL/Selangor - Jalan Pahang

0

KL/Selangor - Jalan Dungun

10

KL/Selangor - Jalan Genting Klang

15

KL/Selangor - Jalan Klang Lama

10

KL/Selangor - Jalan Kuchai Lama

10

KL/Selangor - Jalan Kuching

10

KL/Selangor - Jalan Raja Laut

0

KL/Selangor - Jalan Raja Chulan

0

KL/Selangor - Jalan Sultan Ismail

0

KL/Selangor - Jalan Templer

                                        15

KL/Selangor - Jalan University

15

KL/Selangor - Jalan Yap Kuan Seng

0

KL/Selangor - Jelatek

10

KL/Selangor - Jinjang

15

KL/Selangor - Kajang

40

KL/Selangor - Kampung Tunku, PJ

15

KL/Selangor - Kampung Pandan

10

KL/Selangor - Keramat

10

KL/Selangor - Kepong/Kepong Baru

15

KL/Selangor - Kelana Jaya

15

KL/Selangor - Klang

50

KL/Selangor - KLIA, Sepang

80

KL/Selangor - Kota Damansara

20

KL/Selangor - Kota Kemuning (Shah Alam)

40

KL/Selangor - KL City Centre

0

KL/Selangor - KLCC (Petronas Twin Tower)

0

KL/Selangor - KL Sentral

10

KL/Selangor - Maluri

10

KL/Selangor - Midvalley

10

KL/Selangor - Mutiara Damansara

15

KL/Selangor - Mont Kiara / Bukit Kiara

15

KL/Selangor - OUG

10

KL/Selangor - Pandan Jaya

15

KL/Selangor - Pandan Indah

15

KL/Selangor - Pandan Perdana

15

KL/Selangor - Port Klang

60

KL/Selangor - Petaling Jaya

15

KL/Selangor - Pantai

10

KL/Selangor - Petaling Jaya, PJU

20

KL/Selangor - Putrajaya

40

KL/Selangor - Puchong

25

KL/Selangor - Rahman Putra, Sg Buloh

30

KL/Selangor - Salak South

15

KL/Selangor - Setapak

15

KL/Selangor - Sentul

10

KL/Selangor - Segambut

10

KL/Selangor - Selayang

15

KL/Selangor - Seri Kembangan

20

KL/Selangor - Serdang

25

KL/Selangor - Setiawangsa

15

KL/Selangor - Setia Alam

40

KL/Selangor - Semenyih

50

KL/Selangor - Sungai Besi

15

KL/Selangor - Sungai Long

30

KL/Selangor - Sungai Buloh

30

KL/Selangor - Shah Alam

30

KL/Selangor - Sri Petaling

15

KL/Selangor - Sri Hartamas

10

KL/Selangor - Subang Putra Height

30

KL/Selangor - Subang Jaya

20

KL/Selangor - Subang Skypark Terminal (Old Subang Airport)

25

KL/Selangor - Sunway Damansara

20

KL/Selangor - Sunway

15

KL/Selangor - Seapark

15

KL/Selangor - Taman Puchong Jaya

25

KL/Selangor - Taman Danau Desa

10

KL/Selangor - Taman Desa

10

KL/Selangor - Taman Sea

15

KL/Selangor - Taman Sri Gombak

15

KL/Selangor - Taman Melati

15

KL/Selangor - Taman Mayang

15

KL/Selangor - Tmn Tun Dr Ismail (TTDI)

15

KL/Selangor - Tropicana

20

KL/Selangor - USJ

20

KL/Selangor - Ulu Klang

15

KL/Selangor - Wangsa Maju

15

KL/Selangor - Wangsa Melawati

15

 

 

 

  

 

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What are the payment options?

Currently, we provide 3 payment options for your convenience:-

1) Online payment via iPay88's Secure Payment Gateway (http://www.ipay88.com) and paypal (https://www.paypal.com/my/webapps/mpp/home). Both well-known and highly secured payment gateway accept major credit card (Visa, Master & Amex) as well as Malaysian e-banking facilities. For more details, please go to our Payment Method page.


2) Order by Fax (click here to download the form here)

3) Direct Bank-In / Online Fund Transfer

Account Holder : PURESEED SDN BHD
Bank : Maybank Berhad
Account Number : 5146 0021 1763

 

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How secure is your online payment system?

Online payments are processed via either (depend on what you choose during checkout)

a) Malaysia's well-known payment gateway - iPay88 (http://www.ipay88.com).

iPay88 is PCI Data Security Compliant, ensuring a high level of security measure. This includes data encryption which is used to ensure that your credit card information is safe and secure. It uses a 128 Bit SSL encryption.  

 

b) Paypay (http://www.paypal.com)

PayPal  is highly secure, they use industry-leading technology (such as SSL) to keep your information safe. PayPal automatically encrypts your confidential information in transit from your computer to PayPal site using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

   

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What is your refund policy?

If you are not satisfied with the product, please notify us immediately upon receiving the order as most of our products are perishable. We will either provide a free replacement or refund the money equivalent to your order. There will be a processing charge of 5% of the purchase price for any refund given by PURE SEED Florist & Gift. Hence, the refund amount will be the purchase price less 5%. Please note depend on the bank, it will take up to 14 working days before the bank credit back to your account.

IMPORTANT NOTE: The refund will be given at the discretion of Pure Seed Florist & Gift.      [Go back]

 

 

Where exactly is your shop located?


View Larger Map

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Is it safe to log in with my Facebook login details on PURE SEED’s website?

We are using Facebook’s plugin to enable the “Facebook Sign In” feature allowing you to use your existing Facebook username and password to log into our website. The “Facebook Sign In” does not record your password. Instead, you will be redirected to the Facebook page for authentication and will only use your Facebook email address as your primary login email. Furthermore, there will be NO postings made on your Facebook wall by PURE SEED.   [Go back]

 

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